Durban Roof Repairs respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, and share your information when you submit a request through our website or related channels.

Information We Collect

When you request a roof inspection, structural assessment, or quote, we may collect the following information:

Full Name
Contact Number (Phone or WhatsApp)
Email Address (if provided)
Property Location (Suburb / Area)
Details regarding your roofing or structural issue

How We Use Your Information

Your information is used strictly to process and facilitate your request. This includes:

Reviewing your request for roofing or structural assistance
Matching your request with a suitable independent roofing specialist
Facilitating communication between you and the assigned specialist
Coordinating the initial assessment or quotation process

Our Role

Durban Roof Repairs operates as a lead coordination and referral service. We connect homeowners with independent roofing and structural repair specialists based on availability, location, and suitability.

We do not always perform physical repair work ourselves. Instead, we facilitate introductions and coordinate the connection between customers and qualified contractors.

Independent Contractors

All roofing inspections, repairs, and construction work are carried out by independent third-party contractors.

While we take care to connect you with reputable and experienced specialists, the responsibility for workmanship, pricing, timelines, and project execution lies with the assigned contractor.

Data Sharing

To fulfil your request, your details may be shared with one or more independent roofing contractors who are assigned to your area or enquiry.

We do not sell, rent, or disclose your personal information to unrelated third parties or marketing companies.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

Your data is stored securely and only accessed for the purpose of coordinating your request.

Your Rights Under POPIA

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your data once your enquiry has been completed

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us:

Email: admin@durbanroofrepairs.co.za
WhatsApp Support: +27 68 968 3532