Privacy Policy

At Durban Roof Repairs, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Information We Collect

When you request a structural assessment or quote through our website, we collect the following essential data:

• Full Name
• Contact Number (Phone/WhatsApp)
• Property Location (Suburb/Area)
• Details of the structural or roofing issue

How We Use Your Information

Your data is used exclusively to facilitate your structural repair or restoration project. This includes:

• Assigning a specialized DRR technician to your site.
• Generating accurate technical quotations.
• Activating your 12-Month Workmanship Warranty upon project completion.

Data Processing & Sharing

To provide our services, your contact details and site requirements are shared with our assigned structural specialists. We do not sell, rent, or distribute your personal information to outside marketing networks. Your data remains within the Durban Roof Repairs service ecosystem.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. Our digital systems are managed by Netamplified to ensure high-level data integrity.

Your POPIA Rights

You have the right to request access to the information we hold about you, request corrections, or ask for the deletion of your data once your project and warranty period have concluded.

Contact

For any privacy-related queries, please contact our data officer:

Email: admin@durbanroofrepairs.co.za
WhatsApp Support: +27 68 968 3532